Privacy Policy

This Privacy Policy explains how Bunbury Fencing ("Company", "we", "us", "our") collects, uses, discloses, and protects personal information you provide when you request quotes, use our services, visit our website, or otherwise communicate with us. By engaging our services or visiting our website, you consent to the practices described in this policy.

1. Information We Collect

• Contact Information: name, postal address, email address, phone number, and billing address when you request a quote or schedule services.
• Project Information: property details, fencing preferences, photographs, measurements, and any other information required to prepare an accurate proposal.
• Payment Information: payment card details or bank account information when you pay for services (we may use third-party payment processors who collect and store payment data).
• Technical Data: IP address, device type, browser type, operating system, and pages visited when you use our website (collected via cookies and analytics tools).
• Communications: records of communications with our team including emails, phone calls, messages, and on-site notes.

2. How We Use Your Information

We use the information we collect for purposes including:

• Preparing quotes, proposals, and contracts for fencing projects.
• Scheduling and performing installation, maintenance, or repair services.
• Processing payments and managing billing.
• Communicating with you about project status, appointments, and support requests.
• Improving our website, products, and services, including analytics and research.
• Complying with legal obligations and responding to lawful requests by public authorities.

3. Legal Basis for Processing

Where applicable (for example under GDPR), we process personal data based on one or more of the following legal grounds: performance of a contract, legitimate interests (e.g., to manage and improve our services), compliance with legal obligations, or your consent.

4. Sharing & Disclosure

We may share personal information with:

• Service Providers: third-party vendors who support our operations (payment processors, CRM/estimate software, cloud hosting, and analytics providers).
• Contractors & Suppliers: manufacturers, suppliers, and subcontractors involved in fulfilling your fencing project.
• Legal & Regulatory Authorities: when required by law, to comply with a legal process, or to protect our rights.
• Business Transfers: in the event of a merger, sale, reorganization, or asset transfer, personal data may be transferred to the acquiring party under confidentiality terms.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance user experience and collect technical data. Cookies may include session cookies, persistent cookies, and third-party cookies used for analytics or advertising. You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.

6. Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. While we take security seriously, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take steps to protect your personal data, such as using strong passwords and keeping your account details confidential.

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. If you wish to request deletion, contact us using the details below; we will respond in accordance with applicable law.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data, and the right to object to processing or to data portability. To exercise these rights, please contact us using the contact details below. We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our services are not intended for children under the age of 16 (or a different age where local law requires). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to delete the information as required by law.

10. International Transfers

If we transfer personal information across borders (for example, to cloud providers or third-party services), we will take steps to ensure appropriate protections are in place, such as standard contractual clauses or other lawful transfer mechanisms where required.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective date" at the top of the page and, where appropriate, notify you by email or website notice. Your continued use of our services after changes will constitute acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact: